Refund policy

DAR SCENT — Returns, Exchanges & Refunds

Effective: 21 October 2026. Applies to orders delivered in Egypt. This policy protects product integrity and the rights of both customers and DAR SCENT.

1. Returns or exchanges without a defect

Submit your request within 14 days of delivery, subject to applicable legal conditions and exceptions. Keep the fragrance unused and in its original condition with its bottle, cap, packaging and accessories. The original seal or cellophane must remain intact if supplied. Change-of-mind returns are not accepted after spraying, using or opening a product in a way that changes its condition or prevents restoration to its condition at purchase, where the legal exception applies. Products originally supplied without cellophane are assessed against their disclosed condition; packaging not originally supplied is not required.

2. Scent preference and performance

Buying a fragrance does not include using the bottle on a trial-and-return basis. Personal dislike or a difference in perceived longevity or projection does not alone establish a defect. Check the name, edition, size and description before ordering. Actual defects, misdescription and authenticity concerns are assessed on evidence and are not dismissed as personal preference.

3. Defective, damaged or incorrect products

Contact us when you discover breakage, leakage, an atomizer defect or a wrong item. Stop use and retain the product and packaging where possible. Statutory defective-product return or replacement requests may be made within 30 days of delivery. Opening a product does not remove rights relating to a genuine defect. For eligible cases we cover necessary collection, return and replacement shipping without additional cost to you. We provide the legally due replacement or refund within one week of your contacting us for an eligible defect claim, without delaying it pending settlement with our supplier or courier.

4. Reporting and supporting information

We recommend reporting transit damage or leakage within 48 hours to help document it and contact the carrier; this is not a deadline that removes statutory rights. Provide your order number, order phone number, issue description and clear photographs where possible of the product, packaging and shipping label. An unboxing video is helpful if available but is not mandatory for a valid claim. We do not routinely require identity-card photographs.

5. Inspection and protection against substitution

We arrange collection and inspect the returned product against the order, its condition and contents. We may compare preparation photographs, batch information and packaging. A batch code is not a unique bottle identifier. Substituted products, tampered contents and damage caused by customer misuse or improper storage are not eligible. If a request is not eligible, we explain the reason and evidence and agree the next step and any lawful shipping cost before proceeding. Store packaging security stickers do not replace manufacturer seals or cancel defect rights.

6. Return and exchange shipping costs

For withdrawal from an online purchase without a defect or store error, customers bear shipping and return expenses to the extent permitted by law, unless otherwise agreed. Actual costs and any related deduction are disclosed before collection; we do not impose a penalty or arbitrary percentage deduction from the fragrance price. Delivery costs for a different item chosen in an exchange are disclosed beforehand. Customers are not charged costs that we must bear for defects, fulfillment errors or other legally protected cases. Our carrier's merchant fees are not automatically imposed as customer penalties.

7. Refunds

For an eligible withdrawal from a distance contract, the amount due is refunded no later than 7 days after the product is returned, with any legally permitted shipping expenses itemized. Refunds use the original payment method unless another method is agreed. For cash payments we agree a suitable traceable refund method; a voucher is not imposed instead of a cash refund due without consent. We provide a transaction reference. Payment-provider posting time may vary and does not justify delaying our issuance of the refund.

8. Promotions and gifts

Discounted products retain statutory rights. A full bundle return includes its components and associated gifts where supplied. For a partial return we explain the calculation using item values and the actual discount shown on the order, without a penalty or removal of defect rights.

9. Cancellation and order changes

Contact us promptly. Before carrier handover, an order may be cancelled and payments refunded without shipping charges for services not performed. After handover, we arrange the appropriate action based on shipment status and distance-contract rules, disclosing lawful expenses before charging them. Rights concerning delivery delays or non-performance remain unaffected.

10. How to return a product

1. Contact us with your order number and requested remedy.
2. We provide collection instructions and the appropriate return address. Contact us before independently sending an item to avoid loss; this does not remove your right to submit a timely request.
3. Pack glass securely against movement and breakage. Do not attach shipping labels directly to the original fragrance box. Include accessories and available proof of purchase.
4. We confirm receipt, inspection outcome, the next action and any refund details.

11. Contact

Customer service and return requests:
01108021291
info@darscent.com

Payment transfer receipts go to 01126871779. Contacting that payment number is not a requirement for a complaint or return request.

12. Statutory rights and updates

This policy operates under Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations and does not restrict mandatory rights. Receiving an order or opening shipping packaging does not waive rights for hidden defects. Later revisions do not reduce rights or terms applicable when you ordered. Fragrances are not treated as automatically exempt from all returns.